Return and exchange policy

We are proud to offer appropriate return and exchange policies to our customers if the following conditions are met:

-The product is returned within 7 days from the date of delivery (discounted items or products purchased during sales can only be exchanged during the sale period)

-The product is undamaged, unopened, unused and in its original packaging

-If the product was purchased as part of a multiple purchase offer, all products purchased as part of the multiple purchase must be returned at the same time.

-Please note that the refund will not include delivery charges or COD.

Exchange policy

If you would like to exchange an item, you can return it according to the above return policy, and then place a new order.

Privacy policy

Lusense seeks to spread attractiveness, beauty and because honesty and transparency are values we believe in, we are committed to building a strong and lasting relationship with our customers based on trust and mutual benefit.

Protecting and respecting your privacy and your choices is part of this commitment, and to do that, we have crafted the “Respect Privacy Promise”.

-Respect your privacy and choices.

-Ensure that privacy and safety are included in all our services.

-Not display or sell your data.

-Maintain the security and integrity of your data by working only with trusted partners.

-Openness and transparency about how we use your data

-Not to use your data in a way that we have not previously told you about.